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Feedback Forms

Below you will find two questionnaires. The first relates to our conveyancing work and the second to our services in general. Please take time to complete these forms since they help us better understand the needs of our clients. Thank you.

Client Survey – Conveyancing Quality Scheme

 

The Richmond Partnership is committed to providing a professional and cost effective legal service.

Please take time to fill in this questionnaire. From the answers to this questionnaire we hope to better understand the needs of our clients. We will use this information to help provide an even better service in the future.

1. How satisfied were you with the overall service received from us?

2. Are you happy to use The Richmond Partnership again?

3. Are you happy to recommend The Richmond Partnership?

4a. In general, how satisfied were you with how quickly we replied to telephone calls?

4b. In general, how satisfied were you with how quickly we replied to letters or emails?

4c. In general, how satisfied were you with the level of service provided overall?

6. Authorisation. As part of the Law Society’s Conveyancing Quality Scheme Accreditation, the Law Society would like to receive copies of client surveys and may wish to contact clients for further comments. This would be carried out on a random basis. Do you have any objection to us releasing the survey to the Law Society?

12 + 3 =

Client Survey – General

 

The Richmond Partnership is committed to providing a professional and cost effective legal service.

Please take time to fill in this questionnaire. From the answers to this questionnaire we hope to better understand the needs of our clients. We will use this information to help provide an even better service in the future.

1. How satisfied were you with the overall service received from us?

2. Are you happy to use The Richmond Partnership again?

3. Are you happy to recommend The Richmond Partnership?

4a. In general, how satisfied were you with how quickly we replied to telephone calls?

4b. In general, how satisfied were you with how quickly we replied to letters or emails?

4c. In general, how satisfied were you with the level of service provided overall?

6. Authorisation. As part of the Law Society’s Conveyancing Quality Scheme Accreditation, the Law Society would like to receive copies of client surveys and may wish to contact clients for further comments. This would be carried out on a random basis. Do you have any objection to us releasing the survey to the Law Society?

6 + 4 =